Call centers - any insiders care to share what really goes on?

[AlexHall74]

Originally Posted by LivePsy

Aussie call centres love to tell your their first name and where they are located. Not that you can necessarily believe a thing, how many offices have a bogus name so when you mention it they know you are a first time caller? I know lots of ticketing staff in box offices and they hate people and are all Cancerians. OK, that's a generalisation but startlingly accurate beyond random chance.

Sprint billed me $600 for my cell phone bill in the first month of my contract 8 years ago. When we signed up, the highschool aged sales kid told us that "Sprint to Sprint" calls were free. My wife and I both got a Sprint phone so we happily called each other on them throughout that month. Then the $600 bill. I went to the Sprint store in town and asked to speak with a supervisor. This guy said "Sure thing, Sir" and walked me to the back of the store and asked me to step into this little room with a red phone on the wall, and then tried to close the door on me, isolating me from the potential customers (aka future victims) on the sales floor. I said "What the hell is this? Do you seriously think I'm going to sit here in your little isolation room as if I have Ebola virus and wait patiently on your red phone for someone to tell me I'm screwed?" Then he tried to calm me down and asked me to relax and I promptly declined and announced to all on the sales floor that they will be charged $600 for using their "FREE" Sprint to Sprint" calls if they sign up.

The call I made to the call center was even more of a psychological mind fuck. The staff would not give me their full names, only their first names (this guy's name was "John"), and I asked how the hell I was supposed to hold them accountable if I could not reference them specifically to their supervisor, and he said that he was the only "John" at "Bender 6." I asked what the fuck "Bender 6" was and he told me it was the name of the call center he worked at, and I asked where that was and was told that information was not released either. They have pissed so many people off that they isolate themselves like they are the fucking CIA or something. Unbelievable. "The customer is always right?" BULLSHIT!

When I did get to talk to a "Supervisor" he basically told me that despite being misinformed by the salesperson I was legally obligated to pay the $600 and that it would go to collections if I did not. I told him that Sprint would never see that money from me, that I did not give a shit about being sent to collections because I didn't need credit, and that he could go take a flying fuck at a rolling donut. I will never in my life give one penny of my money to Sprint, Embarq, or any of their unethical blood-sucking subsidiaries.

My call to the Dell call center was even more unbelievable. I'll dig up the e-mail that I got from their senior manager tomorrow at the office...

[LivePsy]

Yes, you soon realise that you have no power. It appears to be all about you, but it isn't at all. My phone has been 'migrated' and I have no internet access even though I upped the plan for my holidays. But nothing can fix it.

Cheers,
B

[AlexHall74]

Originally Posted by LivePsy

Yes, you soon realise that you have no power. It appears to be all about you, but it isn't at all. My phone has been 'migrated' and I have no internet access even though I upped the plan for my holidays. But nothing can fix it.

Cheers,
B

Bloodsucking bastard they all are! Errrrghhh!!! There is no greater anger than being sucked dry of your hard earned money by some anonymous, sniveling shit head in a call center. EVIL!!!

[psy604]