Access support is great!

[LivePsy]

Sorry you haven't had a good experience soundwall. There's always a small percentage of people who have a serious problem, for which the majority don't care. From years of IT support, I believe that 99% of support time should be spent on that 1% of problems what absolutely stump everyone. But you will find that support procedures normally treat everything as user error in the first place, faulty OS or hardware if that fails and lastly become so unresponsive that you finally realise they aren't spending any more time on it.

I'm not saying that Access is exactly like that, but all support desks in some way follow that principle. If your problem has been previously fixed, you will get help. If your problem deviates too much from support's experience base, you will fall through the cracks.

I've had a year of running into bugs and problems with three pieces of gear (TI, MPC2500 and Korg M3) and every contact with support has been a waste of effort. None of those support resources produced any constructive result.

Cheers,
B