Begging for some help.....

[RonF]

The only support email capability that I have found is directly on the Support page of the Access website, and its a built in application for submitting a request. No direct email address that I have found.........but I will try this email address now that you shared it with me.....thanks!

[RonF]

I have to say....once Access got wind of my problem...they absolutely bent over backwards to take care of me, including personal phone calls and extensive follow up with the dealer who sold me the unit to find out what actually caused the issue. They took this very seriously and I am truly impressed with the people behind the product. Bottom line, I am now fully registered and a happy camper. Nice!

Thanks for the comments and support i got on this forum too...good bunch of guys you all are!

Ron

[suzzymackenzie]

The very best companies positively welcome customer complaints because they are all opportunities to (a) improve your products/services, (b) demonstrate how responsive they are, (c) transform detractors into proselytizers, and (d)... I've forgotten what (d) is

Glad you are now firmly on track Ron, and welcome.

[maelstrom808]

Originally Posted by RonF

I have to say....once Access got wind of my problem...they absolutely bent over backwards to take care of me, including personal phone calls and extensive follow up with the dealer who sold me the unit to find out what actually caused the issue. They took this very seriously and I am truly impressed with the people behind the product. Bottom line, I am now fully registered and a happy camper. Nice!

Thanks for the comments and support i got on this forum too...good bunch of guys you all are!

Ron

Of all the larger synth companies, Access is probably the best in the industry when it comes to customer service. Very responsive and hands on in every issue I've seen.