Is the Virus TI2 a stable platform?

[Sonis]

Originally Posted by marc

i know that TI2 users had not have the chance to go back to version 2.7.5 and had to use the 3.0 public betas but now, since a release build is out, that shouldn't be a problem anymore.

The problem isn't whether it's a beta version or not, the problem is if it's stable or not. Which, sadly, it is not, and hasn't been for me since I bought the thing. Contacted access support 4-5 days before 3.0.3 was released and they told me the crash problems I was having were a known problem and a fix was being worked on. 3.0.3 comes out and it's still squealing at me all the time, so I sent another message, got one reply that wasn't really helpful at all, which I replied to, and haven't heard back from access for about 9 days now. You'd think for $2000 I could at least get response. At least with the nice hefty build quality it makes a good paperweight.

And sorry marc if that comes across as rude or anything but it's just getting really really frustrating at this point. I do appreciate you guys trying to hunt problems down and all though (especially in rapid fire small update form)

[marc]

Originally Posted by Sonis

And sorry marc if that comes across as rude or anything but it's just getting really really frustrating at this point. I do appreciate you guys trying to hunt problems down and all though (especially in rapid fire small update form)

i guess i would be frustrated as well, if i would be you. but i'm not. i can't say that i'm making music with the virus 8hrs a day but for instance 3 days in a row at remix hotel in miami back in april. fact is that it didn't crash on me and i was running loads of parallel tracks and i didn't treat it like a raw egg either. i totally believe you that it is crashing on you but as long as we cannot reproduce your crashes, chances are low that those will be cured. as for support not coming back to you, i doubt that it is intentional. we don't have a dug and cover policy for support inquiries. usually those guys are respond quick and on top, since 3.0.3 is out, we don't have many support inquiries. you might want to give it another try, maybe our email went to a spam filter (or yours ...).

best, marc

[Sonis]

Originally Posted by marc

i guess i would be frustrated as well, if i would be you. but i'm not. i can't say that i'm making music with the virus 8hrs a day but for instance 3 days in a row at remix hotel in miami back in april. fact is that it didn't crash on me and i was running loads of parallel tracks and i didn't treat it like a raw egg either. i totally believe you that it is crashing on you but as long as we cannot reproduce your crashes, chances are low that those will be cured. as for support not coming back to you, i doubt that it is intentional. we don't have a dug and cover policy for support inquiries. usually those guys are respond quick and on top, since 3.0.3 is out, we don't have many support inquiries. you might want to give it another try, maybe our email went to a spam filter (or yours ...).

best, marc

Sent it through the helpdesk itself so i doubt it was a spam filter that caught it. I'm assuming there's likely some sort of debug software you run when you're reproducing crashes on your end, is there any way I could run that on my end and send the results back your way when it crashes? I'd be more than willing to work with your guys to help you pin down the problem.

Originally Posted by Chicago

Dude - read more, smoke less. They are talking about the VST3 version.

I have the same problems with the VST3 version and the VST2.4 version.

[filiphdan]

I have to say that i had alooot of problems wen i bougth my virus ti2, it was realy buggy and even in stand alone mode it crashed sometimes i was realy dissapointed back then, but after this last drivers release it as working perfeclty in my macpro and i realy think this is realy a great buy

[limlo]

Originally Posted by marc

i guess i would be frustrated as well, if i would be you. but i'm not. i can't say that i'm making music with the virus 8hrs a day but for instance 3 days in a row at remix hotel in miami back in april. fact is that it didn't crash on me and i was running loads of parallel tracks and i didn't treat it like a raw egg either. best, marc

Marc , what's your set up ? don't tell me you're on a mac ...
i love my snow in terms of sound and bought it just because of VC , which on a mac is very far from being stable .

EDIT : OS 4 seems to fix this issues !!!

[Chicago]

Originally Posted by Sonis

The problem isn't whether it's a beta version or not, the problem is if it's stable or not. Which, sadly, it is not, and hasn't been for me since I bought the thing. Contacted access support 4-5 days before 3.0.3 was released and they told me the crash problems I was having were a known problem and a fix was being worked on. 3.0.3 comes out and it's still squealing at me all the time, so I sent another message, got one reply that wasn't really helpful at all, which I replied to, and haven't heard back from access for about 9 days now. You'd think for $2000 I could at least get response. At least with the nice hefty build quality it makes a good paperweight.

And sorry marc if that comes across as rude or anything but it's just getting really really frustrating at this point. I do appreciate you guys trying to hunt problems down and all though (especially in rapid fire small update form)

Are you emailing in or calling? The reason I ask is I needed to get a spare cable, and the US office was closed last week, so that might explain the delay.

I have gotten responses from the email support system at 2:00am, so when they say 24 hours a day, they kind of mean it Check your spam filter.