Fed up

[jonkull]

My 2 cents...for people that think it's a computer/OS issue because the Ti is perfect, stable and bug free.

This is the kind of thing people kept telling me the first month I owned my Ti and couldn't get it to work...I was having USB connection issues, drop-outs and lock-ups. Then when I finally sent it in for a warranty service (after several weeks of back and forth with Access support) it was determined that the problems I was having were due to a faulty logic board in the Virus. Now I have a new logic board and the Virus works perfectly. It's not always the computer/OS sometimes it's the Virus itself. I wasted money on cables and time on repeatedly reinstalling my computer's OS and audio software when I could have had a working unit simply by sending it to a service center or returning it to the store and exchanging for a different one. But everyone (people on the interwebs, the retailer, Access and me) assumed that the problem was with my computer.

My suggestion to the OP would be (as had been said by others) try some new cables (and a different computer if you have access to it) then contact Access and have it opened up and looked at by a tech.

[tmielke]

My new multimedia pc with a msi mainboard showed the same problems while my old work pc with a low price Asrock mainboard worked well. So much for 'don't buy crappy hardware'. Fortunately I had a 3xUSB/2xFirewire PCI card in the old computer which I don't need there any more. Plugging it into my newer pc solved the problem for me. Maybe it's an issue of backward compatibility. Maybe some newer chips don't support old USB1 features well, on which the Virus relies...

[teethofgold]

to the original dude's issue, on the mac you can go to apple menu>about this mac>more info to access the system profiler.

from there look through your USB device tree. according to access, the virus needs to be on a dedicated USB bus. just because they are separate physical ports doesn't mean they are separate busses, as often there are internal hubs for USB (where the two ports on the front are one bus, and the two on the back are another, for example).

try experimenting with plugging stuff into different ports to see if it makes a difference, all the while monitoring using the system profiler.

for a simple test, plug the virus into one and a mouse into the other, at which point you can confirm if the virus works... then perhaps you can get an external usb hub (cheap) for your other devices.

[tmielke]

Originally Posted by teethofgold

from there look through your USB device tree. according to access, the virus needs to be on a dedicated USB bus. just because they are separate physical ports doesn't mean they are separate busses, as often there are internal hubs for USB (where the two ports on the front are one bus, and the two on the back are another, for example).

try experimenting with plugging stuff into different ports to see if it makes a difference, all the while monitoring using the system profiler.

for a simple test, plug the virus into one and a mouse into the other, at which point you can confirm if the virus works... then perhaps you can get an external usb hub (cheap) for your other devices.

With my pc it didn't make any difference whether I had a device plugged to another connector sharing the internal hub. Both computers have all their onboard usb connectors designed as two port hubs. The decisive difference may be the chipset used, which is SIS on the working pc and nVidia on the non-working one. That would be my best bet for naming a factor that would help to distinguish whether or not a ti would work with a certain hardware. (I don't know much about mac hardware though...)

Btw.: The PCI card I'm now using has three discrete USB controllers with one port each.