New Snow owner

[simer]

Thanks to both of you for not laughing at me!

While I know what you mean about being guinea pigs for this product I would argue that my issue was one that was not one that was down to new hardware or firmware.

It's taken a while for this product to be available where I am in the UK and I spoke twice with the guy at Access before I got mine. He said that they shipped to Germany first so they could iron out issues that come from the first production run which made sense to me.

I have to say this product is beautifully manufactured. The whole package was fantastically presented even down to the branded gig bag, which if I'm honest is of little real use to me. Opening the box reminded of me of the first time I bought a Power Mac. Access, like Apple appear to put a lot of store in presentation of the product, even down to stickers in the box! I suspect that this eye to detail, along with the sheer quality of the noises are the things that command such customer loyalty.

[marc]

Originally Posted by simer

It's taken a while for this product to be available where I am in the UK and I spoke twice with the guy at Access before I got mine. He said that they shipped to Germany first so they could iron out issues that come from the first production run which made sense to me.

simmer, i've sent you a private mail re. the statement above but didn't get a reply so far. i'd be really interested to learn who said that. frankly, it is plain rubbish. with the quantities we build we have the motherboards way before the units ship and the motherboard is pretty much the only thing that could be prone to such a problem. the motherboards come in quantities so even if we would know that something is wrong we couldn't simply change it in a couple of days.

would you mind telling us who gave you this info?

thanks, marc
access music

[simer]

Hi

Sorry, I didn't realise that you'd sent me a private message. I will email a reply.

To be honest, I didn't mean to imply that there was anything improper going on. The implication made to me was that as a German company it would be easier to ship first within Germany. I thought this was perfectly reasonable and was told that they would be shipping in April into the UK (as they did).

I was never told there were likely to be problems with the manufacturing and I certainly hope that nobody thought I was saying that. Please accept my apologies if you feel I've impinged Access' reputation. I have found my Snow to be beautifully manufactured and I am extremely happy with it!

[marc]

Originally Posted by simer

Please accept my apologies if you feel I've impinged Access' reputation. I have found my Snow to be beautifully manufactured and I am extremely happy with it!

no harm done at all - no worries

have a good weekend

marc