Call centers - any insiders care to share what really goes on?

[AlexHall74]

Originally Posted by Old Vantaa Man

Alex mate, "your agency.." ? What you up to these days? I thought you were studying.

Yes, OVM, my agency, as in the agency I work for, which is the "Florida Agency for Health Care Administration" or "AHCA."

I work for the Medicaid program. Medicaid is a state level public health care program that in Florida provides health care for about 2,000,000 people, who are either of limited eligibility due to pregnancy, income below a certain threshold of the federal poverty level, or permanently eligibile due to some type of disability. We spend about $15 billion annually, about half of which is provided by money from the federal government in D.C.

I'm also in graduate school part time though.



-Alex