Two defective Ti2 keyboards in a row

[Jeff Gibbs]

Hi everyone, let me say first I love how my new Virus's Ti2 sounds and perform, BUT I got a defective unit from Sweetwater that had also looked like it had been a return since everything had already been opened.
Now my second unit has what Access says also are hardware issues--when the unit is resting the lowest C always comes on and stays on by itself, in addition to other frequent glitches. VERY disappointing and a time consuming pain in the arse with dozens of emails, tests, boxing and unboxing.
Trying to decide whether to bail on the whole Virus thing or maybe it's just random bad luck or maybe I should try a different vendor?

[Barnelby]

Well if it looked like the first had already been opened I would question the integrity of sweetwater before I questioned the virus. If I were you I'd treat the situation like a bad meal in a fancy restaurant. Demand another one ASAP, and if you're lucky in this case maybe it could come with a free side of DSI mopho or something like that

[MBTC]

Did they sell you an open box unit without describing it as such?

[Nobl1v1on]

I have dealt with sweetwater .... tell em the deal, I am sure they will rectify ...

Open box or not it is supposed to be FULLY functional

lars

[Jeff Gibbs]

Yes Sweetwater replaced the first one, and no they never told me it had been an open box. Now the second unit has a serious stuck note issue--comes on even if no one is playing it, and lots times when I am. Just weird. I love how the virus sounds, just wondered if anyone had any insight into why two bad units came along--maybe I am the only one to have experienced this. I do film scores and the Virus sounds sit very well in a mix. But I am little nervous relying on something that has been more trouble so far than all my other keyboards put together. Hopefully the third time will be the charm!

[suzzymackenzie]

Originally Posted by Jeff Gibbs

when the unit is resting the lowest C always comes on and stays on by itself

Limiting, but you could still score a remake of 'Voyage to the Bottom of the C'

Good luck with unit #3

Suzzy

[Jeff Gibbs]

Hahaha nice to see wit alive. Glad to see no one else has had this level of trouble apparently. If my new Virus is ill it will officially be considered an epidemic.

[Jeff Gibbs]

Just received the second replacement from Sweetwater, let's hope this one is flawless.

[feedingear]

Well your post count is on 13 so I would take that as a lucky sign!

[roadking02]

Lucky # 13!!! Hope everything works out with the new unit.