Key Clacking new Virus Ti2 Polar

[synthames]

Hi,

I just received my new Virus TI2 polar and I have noticed that the first black key "C-sharp" makes a clacking noise, it sounds like the key is hitting some metalic part when played at fast velocity. Doing the same with any other key doesn't make this sound. Is my new polar defective? I don't really want to send it back, its an awesome piece of gear

Thanks for your advice

[Roby31]

You should get in touch with official support via e-mail, they'll probably sort some servicing out for you