Marc/Access - I'm calling you out. We want answers!

[plaid_emu]

Originally Posted by brambos

Regardless of whether the issue is a user/software/hardware issue and if it applies to everyone in all situations, I don't think this is the place nor the way to get problems like this resolved.

Ummmm, this is an Access Virus FORUM, is it not?

Originally Posted by brambos

For all we know, Marc is just on this forum on a voluntary basis, maybe not as an official representative of Access Music. I think it's awesome that an insider from access is active on this board at all - but as far as I can tell Marc is not part of their support department.

I agree 100%.

The reason I "called him out" publicly was this reply:

Originally Posted by marc

i don't think there is any type of timing problem as long as the rest of your system is okay. can you be a little bit more specific?

I just had a hard time believing he hasn't seen all the comments from frustrated TI owners who had fully functioning systems that are otherwise "okay". Many are right here on this very forum, but there are also several other forums where the same/similar problems have been discussed: http://logicprohelp.com/viewtopic.php?p=90136
http://www.gearslutz.com/board/elect...uet-setup.html

Originally Posted by brambos

Access' official support crew are known to be very helpfull, responsive and customer friendly (more than most in the business). I would take it up with them if I were you/us.

I'm wondering what they can tell me that dozens of experienced users haven't already documented on the web? Often times they post the exact reply from the Access support team on the same topic. I've even read one from somebody who was running a damn near identical system as mine having the same problem I described. It didn't help.

Originally Posted by Totty

Probably not the best way to ask for a hand.

You're probably right. I was too brash and I apologized earlier for being a dick. I'm just trying to get a straight answer once and for all. Not only for me, but for everyone having this issue. I was tired of troubleshooting and researching this problem for the past six months because I love the Virus, and I want to love Access.

Now let us move forward to the interesting part, you're going to want to keep reading:

Originally Posted by Talos

I'm don't know for sure, but it sounds like the cable is your problem, how long is said cable?

I thought this might be the case. I've tried swapping it out. That wasn't the problem.

That's right. I used the term wasn't as in past tense because since Friday afternoon it seems to be working perfectly! After Marc asked for specifics and lukas412 & Totty offered their help (thanks guys! ), I immediately got working to record some audio examples and also send you guys a Live project. I could not for the life of me get it to go out of sync, and I've already been trying this with OS 3.0 since it was released, so I know it wasn't just the upgrade.

It was such a strange scene. I was so ecstatic that it was working properly, yet at the same time I was so pissed that I couldn't recreate the problem!!! I've been messing with it quite a bit before posting this.

There must be an incorrect setting or configuration or something, somewhere that was causing this. I don't know if it was VC or OSX or Live, but I HAVE NOT made any significant changes ANYWHERE in my system (that I can recall) which would cause it to be "fixed".

However, a large percentage of TI users are still experiencing this issue. It's 100% a REAL PROBLEM and whether or not it's Access' fault, it seriously needs to be figured out so they can be 100% confident in selling an expensive product that works as advertised. That of course is my opinion. Feel free to disagree. I'm sure someone will.

Now I must pray daily to whatever higher power/s that be, that it STAYS WORKING ......

[Dead Geoff]

.... congrats .... would have been nice to know what changed!!!

[Purusha]

For interest's sake. If anyone's still having midi timing issues, there's an issue on the powercore virus I found a work-around for. Might be worth a try.

If you're having problems, especially in cubase, change your buffer settings to something else and back again. It's almost like there's a race condition in settting up a software callback in the plugin for buffer size o. The sound card.

See if that helps.

[Juho L]

Originally Posted by plaid_emu

Ummmm, this is an Access Virus FORUM, is it not?

This is Unofficial Access Virus Forum. Access doesn't have any control over this forum. If a problem is not solved, it's good to contact Access tech support - We are mostly only besserwissers and ordinary current and ex Virus users here.

[marc]

Originally Posted by Juho L

This is Unofficial Access Virus Forum. Access doesn't have any control over this forum. If a problem is not solved, it's good to contact Access tech support - We are mostly only besserwissers and ordinary current and ex Virus users here.

and if you don't mind me saying, this tread shows that contacting support is mostly the better option anyway. at least, if you're not out for entertainment.

there is much misinformation going on in here. sometimes i wish that those who have problems would just give it a fresh start, contact access support when running into problems and fix them instead of claiming over and over again that it doesn't work anyway.

marc

[plaid_emu]

Apparently most of you are completely missing the point of my original post. IT WAS NOT AN ATTEMPT AT GETTING TECH SUPPORT FROM ACCESS OR MARC. To make it perfectly clear, my intent was to get a PUBLIC acknowledgment and/or response to this timing/sync issue. They either need to track down the sync/timing problem or just admit it's an issue they have no control over.

As I stated earlier, I've been troubleshooting this issue for over 6 months. I have done EVERYTHING that was ever suggested by Access tech support. I just never contacted them directly. I simply followed all their documented directions that were given to other users with THE SAME PROBLEM.

Contacting Access about a well known issue they apparently don't know how to solve (or aren't interested in solving) is like contacting the Dallas police and the FBI demanding real answers about the JFK assassination.

Originally Posted by marc

there is much misinformation going on in here. sometimes i wish that those who have problems would just give it a fresh start, contact access support when running into problems and fix them instead of claiming over and over again that it doesn't work anyway.

I expected starting this thread to get a real response would be nearly as futile. It was. In the end, it was not Access who fixed my problem. I sincerely doubt even they could tell me why it suddenly "fixed" itself.

And BTW, where are all you guys that have had the same timing issues now? You all were more than willing to bitch and complain until it came time for a real confrontation with Marc. The only one man enough to back me up was Dead Geoff.

[Juho L]

Originally Posted by marc

and if you don't mind me saying, this tread shows that contacting support is mostly the better option anyway. at least, if you're not out for entertainment.

there is much misinformation going on in here. sometimes i wish that those who have problems would just give it a fresh start, contact access support when running into problems and fix them instead of claiming over and over again that it doesn't work anyway.

Indeed. Usually the problems that can be easily solved here are the classic "user error" problems. The rest is more or less a guessing game.

[marc]

Originally Posted by plaid_emu

So are you denying there is a timing problem in Virus Control or are you trying to say you're unaware of it? C'mon mang! This has been discussed many times right here on this forum:

http://www.infekted.org/virus/showthread.php?t=29383
http://www.infekted.org/virus/showthread.php?t=30343

I doubt that ALL of us are doing something wrong. I'm 99.5% sure this is a software or hardware issue and not a user error.

Marc, I know I'm coming off like a total asshole and I'm sorry I was so abrasive in the "ti2 desktop just arrived" thread, but let's please get to the bottom of this timing issue, once and for all.

To sum up my feelings about this whole debacle, I'm going to let you in on a PM interaction I had with someone on gearslutz.com forums:

if i would believe everything i read on this forum, i probably would sell my TI and dedicate my life to pottery

see, it appears that in both threads people talk about loads of different stuff. you talk about virus control, in the second thread for instance i can see the word MIDI far to often to believe that would be a good comparison.

that's why i was asking for more specific infos.

marc

[Totty]

Probably not the best way to ask for a hand.

I can help test if it's Logic, but I've only got a Live Demo. Pottery is actually very therapeutic! But it's no substitute for a virus