virus c vs snow ?

[AlexHall74]

marc wrote:

"let us know which store it is, i'll send somebody by to fix their installation. this type of bad advertisement is counterproductive for everybody.

best, marc"

Now that's a great example of Access's awesome technical support, no doubt the best in the industry! Who else has added new functionality (Thank you for the Moog filters!) to discontinued product lines other than Access? I can't think of another manufacturer that has.

I've asked about a dozen questions of the Access technical support staff over the past 4 years and always been given a useful/accurate answer in a reasonable amount of time, usually a day or so (I'm in EST time zone, whcih is GMT +7 Hrs. I think).

Yamaha's tech support is also good, but not nearly as fast as Access, in my own experience, probably twice as many questions to them (half of them pre-sales, half "actual" technical support) and the average turn around time is 3-4 days for them, maybe longer.

Although I love Mackie products to death, their e-mail tech support is non-existent. But, if you call and navigate through their AVRS then you do get a helpful, live person, which I appreciate in its own right.

Clavia's tech support is very lacking in my recent experience. No returns on e-mail, and I did not receive a reply from their forum when I tried to register to ask a few questions about my recently purchased NL2. Maybe they respond to their NordWave customers, who knows. BTW, The forums at electromusic.com are AWESOME (thank you Wout and Blue Hell!) and if you ever buy a Clavia product then definitely go there.

THANK YOU ACCESS TECH SUPPORT!!!