@RonF
I understand that you are frustrated and shouldn't happen.
I think that all products from ACCESS should have a CD for a possibility to install the VIRUS. It's a shame that they think to save money for a CD with data on it!!!!!!!
I feel with you mate! I hope that it will be corrected by ACCESS fast.
A possible solution for you, try this link here (did you already?):
http://www.accessmusic.de/page/rende...and_press.html
Scroll down to customer support and there click on Support by e-mail. I think you will get in contact with them right away and expalain your problem. The support normally is very good and I don't understand this really. (check the spam filter)
I hope I could help with the link and that your problems will be sorted out fast.
Cheers