Try to find the original owner. If it's not possible, explain the situation to Access. They'll fix it for you no doubt. They are probably just cautious because they really want to be sure you are the owner and don't just try to register someone other's Virus in malicious purposes.
If they doubt you are the current owner, just take a photograph of your Virus with S/N plate visible with current newspaper or something. Hoho.
P.s. Strange that they (Access) cannot contact the person that has registered the Virus. They should have the information.
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