I am definitely planning to investigate the issue a bit more. My few encounters with Novation tech support (one was Automap related, one was UltraNova related) did not seem to reflect the good customer support you've experienced on the audio interface side (I don't know if Novation/Focusrite support teams are merged or still treated as two different divisions, etc).
The issues I've put in with them take weeks to get even the simplest of resolutions resolved, because every time I respond, I have to wait 4-5 more days for their response, so the issue drags on and on. My most recent question (about Cubase running as admin) ended up being resolved by me, they were not even on the right path and they had already played pass the buck with the issue, transferring it from one support rep to another. Other issue with the Ultranova they did help me resolve but it still took way longer than something so simple should have.
Guess its a case of YMMV.
|