Yes you must force the TI hardware in update mode:
*Do a good de-installation of drivers and software (via installed software in Windows)
*Force the Virus in update mode (holding down the exit button while powering up) and run the the software installer.
*after completion, remove the power cable for 30 sec.
*start the Virus Ti up while holding down the ARP-edit button (this resets the virus and is always a good thing to do after a update)
This method always worked for me
Good luck
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