When you install the drivers for the Virus software, does it not prompt you to update the firmware at all? Or does the firmware try to update and then fails?
If it is the first scenario, first uninstall the current Virus TI drivers AND software. Then reset the Virus TI using these instructions:
http://www.infekted.org/virus/showpo...72&postcount=3 Then attempt to reinstall the Virus TI software.