OK, My agency runs a very large and sophisticated call center for people that are recipients of public health care services, as well as providers of services. I'll try to get some info from them on common AVRS (Automated Voice Response System?) configuration/tactics.
I can tell you for sure Dell's call center is architected and run by Satan and the lowest of his minions.
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Music is the answer...
ESTP/7w8/Type-A Hostile
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