Busy call centres have an army of very underpaid workers called Assistants. If they do well in the first 6 weeks - good attendance, low customer refunds - they get promoted to Senior Assistant with a small pay rise. These are the people you are put through to after the Assistant gives up. After Senior Assistant, you may become a Supervisor. Then a Senior Supervisor. By now, you're well on the way to becoming a Junior Manager. By the time you become a Senior Product Manager you have even more contempt for your fellow workers and yourself that any arsehole customer who dares to get through to you can fuck right off.
I hate the whole "Customer Care" facade. Thankfully the Finns don't go in for it, nor do they expect it. If you've got a genuine complaint, they'll usually deal with it without much fucking around. The Brits, however, are the biggest wankers I've ever seen. I remember us laughing at our fist electricity bill which had "We Care About You" blazed at the top. In the fucking supermarket they bombard you with placards telling you what great value everything is and how fucking special you are. There's even some poor cunt at the entrace in a ridiculous uniform to welcome you with a fucking smile to the shop! Fuck off and leave me alone! It was a shock when the checkout woman asked me if I needed any help packing my bags.. It's some bread and a six-pack ffs! But, you know, you start to feel like you've actually got some POWER after a while. You become used to looking down on them. Yeah. I'm the fucking king. Pack my bags. It's all part of the dumbing down process that is needed to make you into SUPER CONSUMER.
I found it would freak call centres out if I started with "Sorry, could you give me your name please?" Check the spelling and then ask, "And do you mind if I record this call for future reference, Ms Smith? OK. Fine. Could you just state the day and date and the time for me, please? And you are authorised to speak on behalf of Southern Electricity Ltd, are you? Then repeat the important things they say "So you're saying that you will not give me a refund, is that right. OK. Thanks very much Ms Smith." Always remain calm and perfectly mannered. If you know 100% you're in the right take your recording to a lawyer and SUE!
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