The only love between companies and customers is under the guise of "customer satisfaction" (aka "we won't piss you off now for we wish you to spend money with us again in the future").
Hopefully they are decent about your situation. Is the instrument new or did you buy it used?
I can't imagine a new guitar arriving in that terrible a condition. If it is new and all screwed up like that it must have been subjected to really bad temperature/humidity extremes during transit and storage.
In the meantime, love the Tele!
