Quote:
Originally Posted by Newly Accessed
I have been reading this web site and the Virus Ti website about different things to do with the Virus synths.
One thing I read which dismayed me - was the fact that apparently Access does not take kindly to positive feedback - ie when users suggest that something is wrong and if it can be improved. I read that Access does not listen because it has so many people who think the synth is great who shout down those who suggest improvements or changes - What do people here think on that? I think constructive crititism is very useful - particularly is it comes from users of a product - surely we all want the Access Virus to be the best it can be - users and Access(the company).
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i disagree. we do take user feedback seriously. we always have and we would be stupid if we wouldn't.
and i think we never said that we have so many happy users what we don't need to listen. but i for instanced said before that the sheer amount of users who happily work away with the TI should make those, who have ongoing problems since years consider that it is in their hands to solve the their TI related issues.
best, marc