Wow - wtf???
i am really sorry to hear that, what a bunch of f**kers.
I would seriously take action against them in all form. Make sure they give you a brand new unit in replacement - no matter what it takes. I cannot even imagine to think why it would be returned in such condition.
I am leaving my unit the way it is, but if i notice any big issues down the line within my warranty - i will shall demand a new replacement after this example.
Go get em! Best of luck.
ps: please report back.
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