Ok i just downloaded your software..On startup it shows me no patches on the virus so that means that i erased all the old one's & never managed to upload the new one's..
I'm going to read through the manual for your software to figure out if there's a way to fix this with it..This is how the virus software display looks like when i load it up:
http://img294.imageshack.us/img294/9977/untitleddo9.jpg