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yup, not impressed whatsoever, poor product, poor company, poor support.
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Are you even a registered user? Have you even requested support? How can you make claims like this without illustrating why you feel that way?
I support every customer personally, how many software companies out there will do that? I can't support every VST host, because they control how their software works, not me.
I don't make a real living off of selling these editors, it's supplemental income and in no way comes close to paying all the bills. So, this is why I don't have mucho time to put into the software all the time, I have to build other stuff like web sites to pay the bills.
As to the demo, manual and presets. Yes, they are important factors, but are in no way neccessary to use the software. The editor is designed to shape your patch in the DAW along with the music. It does that and more.
lanrosta