I'm pretty new to the access world and this forum, imho the real problem is not the access support which is great either by mail, this unofficial forum or through the mailing list.
The problem is that the TI is not yet (even though we are getting close) a 'working as advertised' product. Maybe another three months delay would have been good to stabilise the OS. But I guess that it was high time for access to sell something
The tutorial is a great thing, Maybe it will allow the access support to rest a little bit
Anyway, I don't regret being part of the Access Users, for when my polar works flawlessy, it's a damn fine synth.