Quote:
|
Originally Posted by ledge
It ended up taking around 4 months to arrive back and when it did the fault was still present. Called up Digi in the states and the guy at customer services was shocked. There turn around for repairs is meant to be 48 hours maximum. So he got his supervisor to call me and Digi paid for a new unit to be couriered out from the states and they paid for the old unit to be couried back to them. Took three days to have a working unit in our hands again.
And for this reason I would never hesitate to buy from digidesign  |
You will often find this to be the case. The actual repair people are slack/too busy/don't give a fuck, but the manufacturer doesn't realise this until they get feedback from YOU.
Whenever a piece of equipment goes in for repair, email the manufacturer and tell them the details of the fault, where you sent it, date etc. Every time you have correspondence with the repair agent, make a record of it and email this off to the manufacturer with an update on your repair. (often as easy as CCing them the email).
This way, if the repair is taking ages, the manufacturer will already be aware of it and will be kicking the repair agent in the arse from above.
Pity it is necessary with some service agents but this approach guarantees you service
