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Originally Posted by Phlegethon
And personally I NEVER had any good experiences with ANY of the Australian retailers, I found out that there is NO such thing as Aussie Warranty, they send the broke items back to the manufacturers or official repairers overseas, which takes centuries, you d better do it yourself!! normally it would not take more than 4 weeks instead of a couple of months if you ask them to do it!
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Interesting, the DIGI002 that we had had a fault with the power supply that meant it would power cycle regularly while using it, having bought it from the states was not a problem as it had an international warranty. So I brother in law who was going to oz for a holiday anyway took it over with him to save on postage and dropped it off at a shop to go get repaired (all organised with Digidesign before hand).
It ended up taking around 4 months to arrive back and when it did the fault was still present. Called up Digi in the states and the guy at customer services was shocked. There turn around for repairs is meant to be 48 hours maximum. So he got his supervisor to call me and Digi paid for a new unit to be couriered out from the states and they paid for the old unit to be couried back to them. Took three days to have a working unit in our hands again.
And for this reason I would never hesitate to buy from digidesign
