Thanks for the help.
I had a look at the ampfea and someone had the same problem back in 2002 so I'm not the only one. Whether I can contact this person to see how they solved it I'm not sure. So far access tech support suggested a hardware reset. I haven't done this yet as work kept me away from home the last couple of nights but I will this evening. However, I think the guy who posted to ampfea had tried this and it didn't work. I think myself it is some sort of a hardware problem, where something might be short-circuiting or there is a loose connection. I'm a little reluctant to open my virus but I think I'll have to. If I can spot some obvious problem then I'll be ok.
thanks again,
joe
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