i still can't sign up.....it's says "section lock".....i just get a VIRUS TI POLAR,but i haven't the soft....who can help me ? thanks!!

i don't think that you got much of a proof unless you know how many people have registered successfully. but that doesn't matter much. what matters is: we are working on it. in fact, we are no web specialist, we build musical instruments. all we can do is approach the company who coded the site for us. and that's what we did a week ago when we launched the site.

the person who made an "official response" probably just wanted to try to help by suggesting that it's worth trying another browser to evaluate if the problem persists. i'm using safari with the site since month btw. and i _can_ log in without trouble.

the people here who have problems logging in should contact access support and help us finding out what goes wrong. that's all we can offer.

marc

Hahaha...but that's where the problem is : the contact form doesn't work with a lot of people,so people cannot reach you and tell you that it doesn't work :D

But i shall stop nagging,i'm sure it's not your fault and you guys will do anything to fix it...and thanx for still being here to answer questions...

Big problem i have now is that i cannot open Virus Control in several projects i'm working on,i'm in contact with support to hopefully get rid of that problem...i was just very pissed off that i couldn't reach support because of the website problems...

i'm sorry for your problems. obviously i cannot tell how many people cannot use the contact form. all i can say is that every browser we've tried, it works on. see, the whole problem for us is that it works fine. and you're right. it is in our very own interest to get this fixed. we are the customers in this moment buying a product (the website code) as well - as weird as it might sound.

m

what happened when you clicked on the "sign me up" link?

marc

Here's my problem with the access page:

I log on normally on the main page, everything goes fine.

When I go to user forums, it says i'm not logged in. When I press the login button, it takes me back to main page and opens the login prompt.

I login again and when I go back to the forums, it says i'm not logged in.


I'm using Safari on Mac. I don't know if it has any effect but when I first signed in, I was away at my Virus and selected the "i don't own a virus" - option. Then I added one later when I had the serial number handy. Could this pose trouble when trying to access the forums? I got a confirmation e-mail and everything that I have registered my Virus TI.

maleficium, I actually had this happen to me the first day i tried to log in. I got around it by clearing the cache and cookies out of my browser (IE) and then reconnecting. Definitely try that and see if it works.

Tried all of the above, scratching my head a bit. I get identical symptoms to Maleficium.

Tried Internet Explorer 8, Firefox 3, and Google Chrome, all fully updated, all with the same result (unable to login to forum). All temp files and cookies flushed via each browser, and via CCleaner. I can log on via the homepage, but the forum shows as not logged in, and then kicks me out to the homepage after trying to re-login directly via the forum. However the homepage still shows me as logged in. The forum just doesn't recognise it.

Originally thought I wasn't welcome on their site or something at first as the name 'Timo' had been taken prior to the forum going public! That said, it is a common name in the Nordic countries, so I assume a staff member has it.

It happened to me, too, and i had to contact support with all my profile details! I got a password reset email back a few hours later, though i hadn't asked for one. However, it's all working for me now! There is a guy called Timo on there, and he's also an admin... I thought it was you, Timo, and was happy you'd been given Admin on the official site for all your hard work here. Sorry to now hear that's not the case :(

I wouldn't worry about that Timo. They let me register with 'Hollowcell', and if there is anyone they wouldn't welcome there it would have to be me. :)

By the way it's all working fine for me.

Timo, I thought that user account over there was you as well and was stoked to see that they had made you an admin! :(

so, is everybody sorted now and can log in?

marc

I am sticking with this forum and Access too, even though I am a newbie I love the passion behind this forum, people are easy going and know what they are talking about, except for the spammers :p

What's wrong with this new website???
I can't login too and I think that is stupid to need to be login to download the last Virus OS. Only Virus user will download it so why we need to be logged to get it???
Each time I give my email adress to get my password, i have the message
"Your new password was sent to your e-mail address!"
But to 2 hours after...nothing

Please Access fix it quickly, otherwise the new design of the website is great ;)

Yep, I got sorted last night. Big up to Joerg for all the help. I tried thanking him, but it was one of those 'NoReply' mails.
I haz Access to the Access website. The Virus from the Virus website is gone. LOL. :mrgreen:
________
essential vaaapp vaporizer

you might want to verify your spam settings.

best, marc

Hi Marc

It's already done, there's nothing :(

I would like to try to registrer to another email address but I can't because I've already give my Snow serial number.

So can you help me to resolve this problem????

Thank in advance

No, I still can't get in - and still waiting for further response from Joerg who said he was going to consult website admin and get back to me :(

I happily report that all is now well. We didn't succeed in identifying why I was temporarily excluded, but on my next session this morning I was successfully logged in with all expected rights. Possibly something as simple as 'wait till next session *after* the session you supply all requested login details'.

Whatever. I'm in, and it feels nice to belong to the Gemeinschaft. :)

All is work for me now!

Thank Marc for your help ;)

hello

no! problem: i can't find my seriel number (virus ti desktop) i bought it new at musik service, i can't find the serial anyware on the machine or on the packaging. i tried the combination tab (tap????) + config at boot up and it does not showing me a serial. so i can not download the new OS.


urgent !! thanx a lot

You need to remove the power cable, then hold down TAP+CONFIG whilst you plug the cable back in - HTH.

thanx a lot it worked!! great!! i have the serial number on my unit, but it is not the same format i saw on the registration form...so...

thanx again